At PinTemplateStudio, we are proud of every template we create. We design each pack to deliver genuine value, and we stand behind our products with an unconditional 30-day money-back guarantee.
If for any reason — whether the templates don't meet your expectations, don't suit your brand, or you simply changed your mind — you can request a full refund within 30 days of your purchase. We process refunds quickly and without requiring any explanation from you.
We would always rather issue a refund than have a single unhappy customer.
You are eligible for a full refund if:
You do not need to provide a reason, though we genuinely appreciate any feedback that helps us improve.
The 30-day window begins on the date of your original purchase, not the date you first opened the Canva template link.
Requesting a refund is quick and simple:
Please include the following in your refund email:
Once your refund is approved and initiated:
You'll receive a confirmation email as soon as your refund has been processed. If you haven't seen the refund after 10 business days, please check with your bank or card provider before contacting us.
While we honour nearly all refund requests, the following situations may not be eligible:
Repeated purchasing and refunding of templates — as a pattern of accessing content without payment — constitutes policy abuse. We reserve the right to refuse future purchases or refund requests in such cases.
If your situation falls outside these guidelines but you believe a refund is warranted, please contact us. We always review individual cases fairly and aim to find a solution that works for both parties.
In certain circumstances we may offer a partial refund at our discretion, such as:
We will always communicate openly and work with you to find a fair resolution.
We strongly encourage you to contact us directly before filing a chargeback with your bank or card provider. We resolve all issues quickly and a direct conversation is almost always faster than a chargeback dispute.
Filing a chargeback without first contacting us may result in permanent revocation of your template access and restrictions on future purchases from PinTemplateStudio.
To request a refund or ask any questions about this policy:
We are committed to making your experience with PinTemplateStudio a positive one. If anything isn't right, please reach out — we will make it right.