Privacy Policy

1. Introduction

PinTemplateStudio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit pintemplatestudio.com or purchase our digital products.

By using our website or purchasing our products, you agree to the practices described in this policy. If you do not agree, please do not use our website.

2. Information We Collect

We collect information you provide directly, including:

• Personal details: First name, last name, email address
• Payment information: Processed securely by our payment providers (Stripe, PayPal) — we do not store full card numbers
• Communications: Messages sent via our contact form or email
• Purchase history: Records of products purchased

We also automatically collect limited technical information when you visit our website:

• IP address and browser type
• Pages visited and time on site
• Referring websites or search terms
• Device and operating system type

Important: We have no access to your Canva files, pin designs, or any content you create using our templates. That data lives entirely within your Canva account.

3. How We Use Your Information

• Process and fulfil your orders and deliver template access links
• Send purchase confirmations and product download links
• Provide customer support and respond to enquiries
• Send product update notifications and new template releases (with consent)
• Send marketing emails only with your explicit consent; unsubscribe anytime
• Improve our website, products, and customer experience
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We do not sell, rent, or trade your personal information. We share data only with trusted service providers who help us operate our business:

• Payment processors (Stripe, PayPal): To securely process transactions
• Email service providers: To send transactional and marketing emails
• Analytics tools: To understand how our website is used (anonymised data)
• Legal authorities: Only when required by law or court order

All third-party providers are contractually required to keep your data confidential and use it solely for the purposes we specify.

5. Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for core website functionality (e.g., shopping cart, checkout)
• Analytics cookies: Help us understand visitor behaviour (e.g., Google Analytics — anonymised)
• Marketing cookies: Used for relevant advertising, only with your consent

You can control cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures, including:

• SSL/TLS encryption for all data transmitted via our website
• PCI-DSS compliant payment processing through Stripe and PayPal
• Limited staff access to personal data on a strict need-to-know basis
• Regular security reviews and updates

While we take every reasonable precaution, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary:

• Purchase records: 7 years (legal and accounting requirements)
• Support communications: 3 years
• Marketing consent: Until you withdraw consent
• Analytics data: Up to 26 months in anonymised form

You may request deletion of your data at any time, subject to our legal retention obligations.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request limits on how we use your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing for direct marketing
• Withdraw consent: Withdraw marketing consent at any time

To exercise any of these rights, contact us at hello@pintemplatestudio.com. We respond within 30 days.

9. Children's Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe we have collected such data inadvertently, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, sending an email notification. We encourage you to review this page periodically.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data:

• Email: hello@pintemplatestudio.com
• Contact form: pintemplatestudio.com/contact